Mike Rowe Instagram – Before I remind you all once again, and probably for the last time, that July 4th is the last day to catch Something to Stand For in a theater, I want to close the loop on a problem that several of you have brought to my attention, regarding a handful of theaters that canceled the movie without first notifying those who had already purchased a ticket. Here’s what happened. In late May, shortly after I encouraged people to buy a ticket in advance, several theaters pulled out. I don’t know how many, and I don’t know why. All I know for sure, is the theaters are supposed to contact the intermediary who sells the tickets to the consumer—in this case, Fandango. Fandango is then supposed to alert the consumer and facilitate the refund. Well, I’ve been hearing stories from people who drove across town with their families a few weeks after buying a ticket, to see a movie that wasn’t playing. That’s really unfortunate, and I want to apologize to everyone who was inconvenienced. Equally unfortunate, is the fact that some of those same people have had trouble getting a refund, while others said they got a refund for their tickets but could not get a refund for the “convenience fee” charged by Fandango to facilitate the original transaction. I’m still not sure why this happened, but it’s completely unacceptable. Today, I learned from the distributor, Fathom Events, that Fandango is now in the process of reaching out directly to customers who were impacted. If you are such a customer, expect to be contacted shortly. If you’re not contacted by the end of this week, let me know, and I’ll do whatever I need to do to get it resolved.
On a more positive note, the people who have seen Something to Stand For, absolutely love it. The film has been reviewed nearly 500 times on Rotten Tomatoes and still has a 98% audience rating. It’s been a privilege to tell the stories of men and women I genuinely admire. I’m proud of the film and think you and your family will love it. Thanks, and Happy Independence Day.
PS. Link in bio to see an accurate listing of all the theaters airing the film tomorrow.
PPS. For what it’s worth, Freddy gave it two paws up… | Posted on 04/Jul/2024 05:55:39
